F.A.Q.
- What are the lease terms?
- We offer lease terms of 6 and 12 months.
- What is the pet policy?
- 2 pets up to 25 pounds are welcome; some breed restrictions apply. The deposit is $250 per pet and is fully refundable.
- How do I apply?
- You will need to complete an application and sign the Rental criteria form. Call our leasing office at 972-278-0435.
- Where can I pick-up the keys to my assigned unit?
- Our keys will be available on the day you have scheduled with the Leasing Office as your “move-in” day. The name on the lease must be the person who picks these keys up. All keys will be held at the Leasing Office which is open normal business hours.
- Can I get my deposit back if I cancel my application?
- Within 72 hours deposits are refundable. After that time period, deposits are non-refundable unless special circumstances apply.
- What do I do if I lose my keys?
- Go to the leasing office, it may have been turned in. If not, we will change the locks and get you new keys for your safety. You will be billed for the cost of replacing the lock(s) and keys.
- How do I make a maintenance request?
- Easily. Just come by the office or and we’ll fill out a quick form for you to get prompt attention. If there is a problem getting to the office, call. You may also make an electronic maintenance request via our website.
- What if I have a maintenance emergency after office hours?
- There are maintenance technicians on call 24 hours a day if you have emergent needs. If you have a maintenance emergency after hours you will need to call the office phone number and follow the instructions given by the service. Please be sure to leave your name, apartment and phone number, along with a brief message describing the problem. An on-call maintenance person will return your call.
- When is the rent due?
- First of the month.
- What forms of payment do you accept for rent?
- Check, money order, cashier’s check or through the online payment portal found on our website.
- How much are late fees, and when are they applied?
- $25.00 on the 4th and $5.00 per day until paid in full.
- What is the cost of breaking the lease?
- 85% of one month's rent.
- What is the deposit?
- 1 bedroom - $150 / 2 bed room -$250
- How much of the deposit is refundable?
- All.
- Is there an application fee?
- Yes, $50.00 per person over 18
- What is the policy on guests?
- Anyone staying more than 4 days you need to notify the office.
- Are there hook-ups for washers and dryers in the apartments?
- No.
- May I sublease my townhome?
- No.
- Are there any limitations on decorating my townhome?
- None, but you must return the unit to the way it was when you moved in before you move out.
- Is renters insurance required?
- Yes, it is required.